Talk to a human

Before you write, a quick shortcut

Many questions have an instant answer already on the site. For ingredients and dosages, see the formula page. For refunds, the guarantee and refund policy cover the process step by step. For delivery times and tracking, the shipping page has the details. And if you want to confirm a bottle is genuine, the verification page walks you through it. The full help center answers the most common questions in one place.

What to include in your message

To help us help you faster, include your order number if you have one, the email you used to order, and a clear description of what you need. For a return, tell us which package you bought and the date. The more context you give in the first message, the fewer back-and-forth emails it takes to sort things out.

Our response promise

A real person reads every message. We aim to reply within one business day, Mon-Fri, 8:00 AM - 6:00 PM CT. Messages that arrive over the weekend are answered the next business day. We will never bounce you between automated systems, you will hear back from someone on our team.

A word on security

For your protection, we will never ask for your full card number, your CVV, or your password by email or phone. Payment happens only on our secure checkout. If you ever receive a message claiming to be from Potent Vital and asking for those details, treat it as a scam and forward it to [email protected] so we can look into it. This contact page and the addresses on it are the authorized channels, as explained on the verification page.

Other ways to reach us

For order and return questions specifically, writing to [email protected] gets you to the right desk fastest. For everything else, including product questions and feedback, [email protected] is the place. You can also call us at +1 (918) 555-0148 during support hours. We read and route physical mail sent to our Tulsa address as well, though email is always quicker. Whichever channel you choose, you are reaching the same small U.S. team, not an overseas call center. We would always rather hear from you directly than have you leave a problem unsolved, so if something is not right with your order, please give us the chance to fix it.